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C-130 X-perience >> C-130 X-perience - General >> I have question
https://www.captainsim.org/forum/csf.pl?num=1397550266

Message started by datoabesa on Apr 15th, 2014 at 8:24am

Title: I have question
Post by datoabesa on Apr 15th, 2014 at 8:24am
Hello.I know this is wrong place to post.I registered today.I have issue n C-130 X-perience and can not post there and why?I can't control aircraft also yoke is missing from cockpit.

Title: Re: I have question
Post by mario1983 on Apr 17th, 2014 at 6:22am
I don't think you are in wrong post, did you try follow the flight procedure?

Title: Re: I have question
Post by Markoz on Apr 17th, 2014 at 11:03am

datoabesa wrote on Apr 15th, 2014 at 8:24am:
Hello.I know this is wrong place to post.I registered today.I have issue n C-130 X-perience and can not post there and why?I can't control aircraft also yoke is missing from cockpit.

It sounds like what happens if your Activation failed, yet appears as if it didn't fail.

KB #685 is a way to fix it, but it involves deleting the registry entry. Still, I think you should try it to see if that gets it working correctly.



KB #685:

Q: How to reinstall a product?

A:
Quite a number of "issues" are caused by using of outdated version of a product. Prior to submitting a support request please make sure you have current version of a product.

To reinstall a product please perform the following steps in exact order:
Uninstall the product:
1. Go to Start> Programs> Captain Sim.
2. Select the product you wish to uninstall.
3. Click uninstall icon.

Install the product:
4. Make sure you have the latest version of the product
5. Run the product installer (the .exe file) and follow the prompts.
Please note: valid Order Number and Internet connection are required for installation/activation.

Please make sure you run the installation file as Administrator and that "User Account Control" is disabled (for Vista and Windows7), it limits admins ability to install programs.

If regular reinstall did not fix your problem you can try to clean registry.
Please be careful and do it on your own risk!

How to clean Registry:
1. Uninstall the product
2. Go to Start> Run. Type: regedit, click OK.
3. Find the product entry in HKEY_LOCAL_MACHINE\SOFTWARE\CaptainSim\ (please note, for Windows 64bit versions it is HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CaptainSim\)
For example: HKEY_LOCAL_MACHINE\SOFTWARE\CaptainSim\C130XPRO
Make sure you are going to delete correct folder!
4. Delete the product entry folder.
5. Restart your computer.
6. Install the product.

If you stil have issues and the above does not help we must admit your system configuration is a rare exception. You can try to install the product on another system or request a refund.

From: General / Download/Installation (QID 685)



The part that is of interest to you, is the second part - How to clean Registry:

No offence Mario1983, but he originally posted this in the Win! forum, and Tanya moved it to here. ;)

@datoabesa - I don't know why you couldn't post in here in the first place. Strange! :-/

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