Good Day Everyone,

I just purchased my copy of the Weapon yesterday. Right after installation I loaded it on my Lotus L-39 and went out for a spin... only to find that it wasn't working. No HUD, no gauges, panels, sounds, nothing. No evidence whatsoever to suggest that it was installed. So I gave it a go with the default F/A-18, you know the Acceleration one? which is claimed to have been installed from the get go? Yeah, same thing. So I go start digging around the customer support, reading the knowledge base, googling it and couldn't find anything that might explain why a brand new software that I literally bought 10 minutes ago would not work properly. So I create a ticket, explain that "I installed it, loaded the aircraft panels, started the sim... aaand nothing. Help me with that." The next day I got an email saying the ticket has been reviewed, but cancelled! So my question is; would someone please be so kind to explain why the heck has this been done?!

Kindest regards,
Aerodil