Hello Mark,

Thank you for the response, I tried exactly what you told me to do i followed the instructions on the KB #685 and i still have the buttons grayed out. I not sure on what else to do, I ran it as Administrator and restarted my computer and still didn't work. I dont want to get a refund on this because it is really nice and I love it better than the another company. Ill try to put a Picture in this post but if there isnt one than the picture file is to big. Thank you

Zach