I didn't read your stuff as ranting. In fact

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So now I have bought two Captain Sim products and feel let down by both companies another company & CS

sounds very reasonable to me.

And this

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but with the bad taste this has left in my mouth, I'm not sure I would be willing to buy either company's products in the future.

should actually be the wake up call for everybody trying to attract people and making them customers. Well, maybe the sales around Christmas help a bit though.