Its very unfortunate for the people who have "bought the cat in the sack" as we say here in Norway. Have any of the another company customers tried to contact another company about this issue? What do they have to say about it? another company is the legal entity you have a contract with and technically those are the people you should bugger about it. Perhaps they will be more forthcoming when it comes to stating the reason for them not being able to provide a patch for the (arguably broken) product they sell