Unfortunately for you. This part:

Q: I got some issues with your product in multiplayer/online community/server.

A: Unfortunately we cannot not support any issues related to multiplay, online communities, online server etc. because remote server connection problems may be caused by various non-product related reasons.

I tried it with all of the switches in all different positions to see if I could get it to work, but nothing I did got it working. It is like the transponder is not on. When I did an IFR flight, the transponder code was changed according to the ATC, but the transponder was still showing the VFR code, 1200.

Mark

[edit]Here's a suggestion for you. Why not submit a new ticket saying that the Transponder is not working! Leave out that you can't use it with VATSIM. You won't be lying because the truth is that it doesn't work. I tried doing an IFR flight and after I had "read back" the IFR instructions to the ATC, ATC replied that the "read back" was correct. The TRANSPONDER code on my B-52 remained 1200. It did not change to the code that was read back. All other Captain Sim aircraft have a working Transponder that will/can be changed and work. But not the B-52.[/edit]