This is not support. This is a deferment or dismissal of my request.

I asked for documentation on the IFF panel because there is none. I explained that the panel seems to be unpowered and there is nothing labeled as "on" or "off"

The lights do not even work.

Here is what a good reply would have been.

Mr, Lisle

Our team has reviewed your request and determined that this issue has been recorded. Unfortunately we have frozen the current release for patch 1.1 and this will not make it into to the next release.

Please check with your connection software and see if there is a work around for this issue. We apologize for this and thank you for supporting CaptSIm.

instead I get this.



Quote:

: Unfortunately most of the tickets get rejected and removed due to the following common reasons: 1. The same (or very similar) question has been previously answered 2. The service you have requested is automated self-service available in Your Profile. 3. Errare est humanum (User error). 4. Reported issue is not a 'bug'. 5. You have provided very general, unproved or inaccurate info. An exact quote from a Flight or Technical Manual is the only approved source of information. We consider proved bug reports only. 6. Non-product related ticket. If you have reported 100% bug, your ticket can be rejected due to the following common reasons: 1. Bulk report. 2. Incomplete report. 3. Your computer do not conform to the minimum system requirements. All tickets removed permanently, so if your problem is not solved after reading this please open a New Ticket we will be happy to process it. KB Ref. Q: I got some issues with your product in multiplayer/online community/server. A: Unfortunately we cannot not support any issues related to multiplay, online communities, online server etc. because remote server connection problems may be caused by various non-product related reasons. From: General / General (QID 1758)

So based on this feedback how does any of these answer my question?