Hi.

The next step requires a complete uninstall. This includes deleting the entries in the registry (regedit) AFTER you uninstall the product. It also means that you will need to activate it online again when you reinstall it.

How to clean Registry:
1. Uninstall the product
2. Go to Start> Run. Type: regedit, click OK.
3. Find the product entry in HKEY_LOCAL_MACHINE\SOFTWARE\CaptainSim\ (please note, for Windows 64bit versions it is HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CaptainSim\)
For example: HKEY_LOCAL_MACHINE\SOFTWARE\CaptainSim\C130XPRO (64 bit example: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CaptainSim\C130XPRO)
Make sure you are going to delete correct folder!
4. Delete the product entry folder.
5. Restart your computer.
6. Install the product.

In your case the entry is HKEY_LOCAL_MACHINE\SOFTWARE\CaptainSim\w001 (64 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CaptainSim\w001). See the attached image.

Hope this helps.

Mark

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