I have tried the manual off line method several times and get the actfile, not the key file.  I go to the knowlwdge base for instructions (625), and I still get the actfile.  What am I doing wrong?  I would love to get my 707 back in the air where she belongs! :'(

The question has been previously answered by our Customer Support.
Please check-in to Your Profile, click Product name link and use Customer Support > Search KB > KB# 31. Please be sure to search the Knowledge Base prior to submitting a request for assistance in order to ensure a timely resolution to your issue and avoid your request cancellation and posting removal.

I am having the same problem,I have run the off line installer 4 times and still keep getting a error 42 message.I tried to install online without luck so I tried off line.I know that this is a older program but I am able to load sims into FS9 that are older without problems including the 727.Any help support way would be nice.

                                   JeffG

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I did all this per the kb file and a number of times without any luck. I emailed support and this is what I get back,a form letter to do what I have already done.

Quoting KB#592:


Quote:

We are sorry, but according to http://www.microsoft.com/games/pc/flightsimulator.aspx FS2004 (FS9) is not Windows Vista/Windows 7 product. Therefore none of our expansions for FS2004 (FS9) is Windows Vista compatible product either. Although you may try to activate our FS9 product Manually Offline. Please note as stated at the product description page we do not support technical issues appeared on systems that do not conform to the minimum system requirements.

Unfortunately we have nothing to add.

I want to openly say to Captain Sim I am sorry as I was able to get the 707 installed on my laptop.The mistakes were all mine not yours and I do apologize for my comments.

                               JeffG

Jeff, we are glad the problem is resolved. Enjoy your flight!