I couldn't agree with all what has been said in this post more. I can understand your reasoning to an extent that you want to focus on a simulator that certainly is the future, but it's not fsx's day yet. It's wrong of you I feel to try and almost force people to move to fsx if they are quite happy with remaining on fs9 until the proper hardware and addons come along that can run fsx to a good standard.

PLEASE listen to your customers, as without these people whom you are simply annoyed by requesting your help to fix a product, your company would simply not exist. Remember that these same people who are asking for help now will be the same ones all getting their credit cards out to pot money in your pockets when they finally do move to fsx. Treat these customers badly and you will lose money.....and no doubt a lot more than it would cost to spend a short time producing a small patch.

We're not asking for something that is going to require much time or expense on your part so please make the effort, make your customers satisfied, make yourself more money in the long run!

Hopefully you're not to stubborn to really consider our points.

Cheers.