CS,

After reading your answer I am thinking CS is not getting the full scope of the issues.

Some like me, where under the impression, if a trouble ticket was submitted then the issue is known. However, I see now from your post that even if the issue is known, that CS is counting the tickets to see if maybe it is a major issue.

Based on that response, then I am submitting tickets even if it was reported by someone else.

As an example, the RAT, even though it does not affect flight is an issue with many.

The Rocking back and forth is another.

Now finally this one described above  :-?

Regards