Captain:

I appreciate you letting us know that the issue is being worked on.  I have submitted a support ticket on this issue, and was not happy with the outcome.  I think it is unacceptable for you to say that we will have to wait for 4.3 to come out spring of '09 for a fix to this.   MOST of us have paid around $80 for your product and cannot use the product as it's represented without it crashing to desktop.  Whoever is working on this needs to find out what is causing it and produce a patch to fix this FMC issue much before Spring '09.  

I hope you can understand the frustration.  If you purchased a product and expected it to work as represented and it doesn't, which causes you not to be able to use the product and then the manufacture says....sorry can't help you till we release another update 4 or 5 months later.....I'm sure you won't be very happy about that.      

Point is...The support team needs to get this fixed asap, and we (the customer) do not expect a representative to tell us sorry...you will have to wait for a full update to be released.

Thank You.



Captain Sim wrote on Dec 15^th, 2008 at 10:49pm:

Quote: Are Captain Sim working on the problem? Yes, we are. But please note: 1. This forum is not for technical support. For technical support please check-in to Your Profile then click Product Name > Customer Support > 2. If you have already submitted a ticket (detailed and informative all according to KB#1063) thank you and please standby for announcements. 3. When???!!! Sorry but we do not answer this question. Just a hint: the 757 SP 4.2 was released just 3 weeks ago. So personally I'd not expect the 757 SP4.3 any sooner than Spring '09.