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General Discussion >> Account Support and Web site issues >> Cannot login at captainsim.com?
https://www.captainsim.org/forum/csf.pl?num=1176472915

Message started by Captain_Sim_TSM on Apr 13th, 2007 at 2:01pm

Title: Cannot login at captainsim.com?
Post by Captain_Sim_TSM on Apr 13th, 2007 at 2:01pm
If you cannot login at http://www.captainsim.com/support/ and/or get NOROBOTS message instead of 6 digits Security Code:

1. Make sure you use valid Order Number.
Note:
- Flight1 Orders: If for any reason you have not received e-mail from Captain Sim, you can use an order number you received from Flight1: just add letters 'FL' to your Flight1 order number (12345 becomes FL12345) to install the product.
- SimMarket Orders: If for any reason you have not received e-mail from Captain Sim, you can use an order number you received from SimMarket: just add letters 'SM' to your SimMarket order number (12345 becomes SM12345) to install the product.
- FSPilotShop Orders: If for any reason you have not received e-mail from Captain Sim, you can use an order number you received from FSPilotShop: just add letters 'PS' to your FSPilotShop order number (12345 becomes PS12345) to install the product.
- FlightSim Store Orders: If for any reason you have not received e-mail from Captain Sim, you can use an order number you received from SimMarket: just add letters 'FL' to your FlightSim Store order number (12345 becomes FL12345) to install the product.
2. Make sure you use valid email
3. Make sure your do not type the following characters: ; : , # spaces / $ []{}_ -$%^&*()"'
4. Make sure your browser security level is not higher than MEDIUM-HIGH (Tools>Internet Options>Security)
5. Clean your browser cache (Tools>Internet Options>General)
6. Remove all captainsim.com cookies (Tools>Internet Options>Privacy>)
7. Make sure your browser accepts cookies from captainsim.com (Tools>Internet Options>Privacy>Sites>type www.captainsim.com>; Allow)

If the above does not help check your firewall settings.

If the above does not help and you are on Windows Vista you may need to override User Account Control features in Windows Vista.
Note: You will be altering OS security and Parental Controls when performing the steps below. Please be aware that if you follow these steps, you will need to contact Microsoft for further support.
Windows Vista User Account Control Step by Step Guide

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