I had the same problem and went here>>>
http://www.captainsim.com/support/
Read the page and sent an email to customer support and then they sent me the order number. I use MSN for my e-mail and it did not come through, junk mail or otherwise. You may have already done the above, I don't know, but when I did, I received and answer back by the next day. It seems CS has some kind of problem with e-mail, I'm not sure, but it sure makes problems for customers.