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General >> TYPICAL ISSUES >> Purchase assistance https://www.captainsim.org/forum/csf.pl?num=1588022463 Message started by Keirtt on Apr 27^th, 2020 at 9:21pm

Title: Purchase assistance
Post by Keirtt on Apr 27^th, 2020 at 9:21pm

Evening,
I attempted to purchase the 767 II through the website since the beta has been released. This is the first product I've purchased through Captain Sim. Was totally unaware and missed the entire, "Comcast is blacklisted" stuff. Anyways, I purchased it using that email address by mistake. I have paypal confirmation and have submitted a ticket but clearly I realize now that your website says I wont get support either with that email address. When I try to login to my profile with my order number it says it's invalid. When I try to look up my order number it says no valid order number. It's on my bank account and you guys have my money.... so what's up?

Title: Re: Purchase assistance
Post by Keirtt on Apr 27^th, 2020 at 9:34pm

Just sent a support email using my gmail account. I guess that'll work?

Title: Re: Purchase assistance
Post by Markoz on Apr 27^th, 2020 at 9:35pm

You probably need to request a refund on it, then buy it using another email address I guess. :(

Title: Re: Purchase assistance
Post by Keirtt on Apr 27^th, 2020 at 9:35pm

Request a refund by disputing it through PayPal? Is that the official response?

Title: Re: Purchase assistance
Post by Markoz on Apr 27^th, 2020 at 9:43pm

I actually meant requesting a refund from Captain Sim. And no, it's not an official response.

Title: Re: Purchase assistance
Post by Keirtt on Apr 27^th, 2020 at 9:48pm

Markoz wrote on Apr 27^th, 2020 at 9:43pm:

I actually meant requesting a refund from Captain Sim. And no, it's not an official response.

Are you an employee of CS that can help with making this happen?

Title: Re: Purchase assistance
Post by Markoz on Apr 27^th, 2020 at 9:51pm

I help as best as I can, but I'm not an employee of Captain Sim.

EDIT. Here is the link to request a refund: https://www.captainsim.com/support/refund.html

Title: Re: Purchase assistance
Post by Captain Sim on Apr 27^th, 2020 at 10:08pm

wrote on Apr 27^th, 2020 at 9:35pm:

Request a refund by disputing it through PayPal?

Comcast is not an issue here as it has workarounds: https://www.captainsim.org/forum/csf.pl?num=1541291158

So you could get the product via EDS as soon as we fix the PayPal glitch.
Refund-repurchase won't make it any faster.

Title: Re: Purchase assistance
Post by Cng757 on Apr 27^th, 2020 at 10:24pm

I just made my purchase, no DL link nor order number recognized. I think we pulled the trigger too soon :D

Title: Re: Purchase assistance
Post by Captain Sim on Apr 28^th, 2020 at 2:18pm

https://www.captainsim.org/forum/csf.pl?num=1588021299/19#19