I have figured out to make it work. I had a similar problem with the 707 which I didn't remember. When I purchased the product I received an email with a link to the server and downloaded it and nothing worked as far as switches and turning knobs. After reading the forum they said to get the product from your profile and alternate servers. So I removed the 727-200 product and did that and reinstalled it now the 727-200 works like a champ. I will have to remember that for the next time. So I am good to go now and maybe the gentle man here could try that if he hasn't already. Thanks