The Support Ticket is for official support, not the forum.
There is also a Knowledge Base that provides most of the answers.
We members tend to provide answers from our own experience, from the Knowledge Base, or from what we see that helps solves other peoples problems.


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Not to mention the fact that this software doesn't work as advertised.

Actually, it does. Not only for me, but many others as well.

It's still your right to request a refund under the circumstances. ;)