Nick,

You are spot on.  I've not got it to work on my PC.  My friend has on his PC.

I've tried everything guys and I do appreciate your help.

It's just that $100USD is a significant investment only to find that there are issues.  I just want a refund so I can move on and leave you guys to it.

I cannot find any refund form so can you please process manually?

Again, if it was a $9.99 investment I would probably just put it down to a bad choice.  It's not though so CS, please do the right thing here and process a refund.

Cheers.