FabioL wrote on Nov 24^th, 2013 at 9:10am:

Was rather hoping to turn the situation around, make a bad one good, as it were. The ball is in his court.

So was I. But things are not working like they should for him. On several occasions, I've had other FSX addon products interfere with the Captain Sim FSX addons, and in all cases, reinstalling them fixed them. In this case, reinstalling isn't fixing it, so I have to go with his choice to request a refund. The Captain Sim 737 is THE, most favourite Captain Sim product of mine. I know it's not perfect, but it's pretty good (of course I'm hoping it will be improved upon in the next update).


jaseman007 wrote on Nov 24^th, 2013 at 8:45pm:

Look.  There are a few things that have put me off.  First of all not being able to post in the 737 section of the forum to advise of the issue and get help.  Only to find there is a newcomers section.  Seriously?  So I post there and mark helps me out some.  I tried all the fixes, they haven't worked.  I put in a support ticket, it came back cancelled telling me we've tried everything and can't fix it. I'm now asking for a refund on a product that's not working. I will submit a refund request form. Thanks for your help but I've tried everything.

Sorry it came to this, but as I said before, I understand why. :(

Most, if not all, of the help came from the KB, so a support ticket response may well have taken you to those same ones. It wouldn't be the first time I've seen that happen. :(

I guess from that point, we save the bother of searching through the KB for many new members (it can be difficult to find exactly what you're looking for in there). Plus adding other pointers from the way that, for example, an AV program might interfere, or an installer might be corrupted during the downloading (yes that happens too), or even the way Windows can interfere with the installer and FSX itself. We do our best, but sometimes we don't succeed no matter what we get them to try.

I'm just sorry I couldn't help you get it working. :(

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EDIT: I forgot to add something about this:

jaseman007 wrote on Nov 24^th, 2013 at 8:45pm:

First of all not being able to post in the 737 section of the forum to advise of the issue and get help.  Only to find there is a newcomers section.  Seriously?

I know it's not the best solution, but the forum is/was having a lot of trouble with spamming. This was the measure decided on to combat it. The FOR NEWCOMERS - ask your questions here is a solution of sorts. Write the question in there, we see it and help as best as we can.