Look.  There are a few things that have put me off.  First of all not being able to post in the 737 section of the forum to advise of the issue and get help.  Only to find there is a newcomers section.  Seriously?  So I post there and mark helps me out some.  I tried all the fixes, they haven't worked.  I put in a support ticket, it came back cancelled telling me we've tried everything and can't fix it.

I'm now asking for a refund on a product that's not working.

I will submit a refund request form.

Thanks for your help but I've tried everything.