Markoz wrote on Sep 10^th, 2013 at 11:17am:

Seeing as all of their products that I own work fine for me, I don't need to worry about their support. The FTX Global is very nice indeed and I'm thoroughly enjoying it. I find it a great improvement to FSX, and although I thought it was a bit too expensive, it was worth it in the end. ;D

Keep your fingers crossed you don't need their support.

I've never said anything on forums about ORBX since my discussions with John Venema.
However lately all I'm seeing is post after post decrying the arrogance of ORBX. It's becoming a growing problem for them.

ORBX do make some superb software, it's a shame their courtesy isn't up to the same standards.