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767 Captain (FSX) >> 767 Captain (FSX) >> No anwer and locked
https://www.captainsim.org/forum/csf.pl?num=1364058913

Message started by aladino52 on Mar 23rd, 2013 at 5:15pm

Title: No anwer and locked
Post by aladino52 on Mar 23rd, 2013 at 5:15pm
Cpatain Sim 2 you are telling me The question has been previously answered by our Customer Support.
Please check-in to Your Profile and use Customer Support > Search KB > KB# 3770, 9035  but which one I supposed to download or I have to download all 3 service packs....I have Win 8 64 bit that's all I need.  Thanks in advance  :(

Title: Re: No anwer and locked
Post by Markoz on Mar 24th, 2013 at 12:43am
KB #3770 - Captain Sim are saying that you should reinstall the 767 and see if that helps (make sure you have the latest version - 1.5).

KB #9035 - on the MS website for FSX, Windows 8 is not listed as a supporting OS for FSX, so the same applies to Captain Sim products. They may or may not work on Windows 8.

It seems to be a case of "pot luck" with FSX on Windows 8. I have had A LOT of problems with FSX on Windows 8, although it seems to have become more stable recently (because of updates?). I'm happy to stick with FSX on Windows 7 64bit.

Title: Re: No anwer and locked
Post by aladino52 on Mar 24th, 2013 at 4:26am
thanks for the answer...it was working fine on win 8 everything else work perfect except my joystick controls.

Title: Re: No anwer and locked
Post by Markoz on Mar 25th, 2013 at 12:18am
You probably need to uninstall the 767, remove the entry from the Registry, then reinstall and reactivate the 767, as explained in KB #685:


Quote:
Q: How to reinstall a product?

A:
Quite a number of "issues" are caused by using of outdated version of a product. Prior to submitting a support request please make sure you have current version of a product.

To reinstall a product please perform the following steps in exact order:
Uninstall the product:
1. Go to Start> Programs> Captain Sim.
2. Select the product you wish to uninstall.
3. Click uninstall icon.

Install the product:
4. Make sure you have the latest version of the product
5. Run the product installer (the .exe file) and follow the prompts.
Please note: valid Order Number and Internet connection are required for installation/activation.

Please make sure you run the installation file as Administrator and that "User Account Control" is disabled (for Vista and Windows7), it limits admins ability to install programs.

If regular reinstall did not fix your problem you can try to clean registry.
Please be careful and do it on your own risk!

How to clean Registry:
1. Uninstall the product
2. Go to Start> Run. Type: regedit, click OK.
3. Find the product entry in HKEY_LOCAL_MACHINE\SOFTWARE\CaptainSim\ (please note, for Windows 64bit versions it is HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CaptainSim\)
For example: HKEY_LOCAL_MACHINE\SOFTWARE\CaptainSim\C130XPRO
Make sure you are going to delete correct folder!
4. Delete the product entry folder.
5. Restart your computer.
6. Install the product.

If you stil have issues and the above does not help we must admit your system configuration is a rare exception. You can try to install the product on another system or request a refund.

From: General / Download/Installation (QID 685)


Assuming you have the latest version of the 767, the part that you need to do is under How to clean the Registry.

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