Dear Mr. Fletcher
I have some serious problems with all my Captain Sim products. i've purchased the B-52, the 707, the 737, and the Xload. They were working before. But my entire FSX crashed, so i had to reinstall FSX. The B-52 is noncontrollable (the yoke is stock) and i can't power up the engines, and there is no sound from the switches, and the 707 has no visible landing gear, and the last two hasen't been tested yet. I have tried to get new download links and reinstall my products, but it won't allow me to type in the order number :'( what can i do?

Rdafdreamer wrote on Sep 14^th, 2012 at 1:16pm:

I have tried to get new download links and reinstall my products, but it won't allow me to type in the order number :'( what can i do?

Which browser are you using? Can you try another one for testing if the site works? It does for me with Firefox and IE9.

I think your idea to reinstall the CS products after you've reinstalled FSX is a good one. So keep trying to get the fresh installers. Maybe it's just a typo or something on the order number.

You should get this login screen with FF or IE9. If not, you have to enable Java Script.
http://imageshack.us/a/img855/7147/loginnm.jpg
http://www.captainsim.com/cgi-bin/login.pl

It didn't work :'(

Delete the registry files of those planes and then reinstall.
Pete

Rdafdreamer wrote on Sep 14^th, 2012 at 1:51pm:

It didn't work :'(

Sorry to hear that  :-/, but can you describe it in more detail?

Can you enter a number at all or is it 'just' returning that you've entered wrong values?
Do you see the page like on my screenshot or does it look very different?

Which browser are you using? Find the current version of it in the 'Help' screen.

I mean, you were able to register in the forums yesterday, so my guess is that the login page should work for you. You need new installers to reinstall and they should be available. Lets just look closer why you can't log in.

Wrong numbers maybe?  :-/

You might have to wait for Tanya to give you some advice on how to sort out your problem. It does sound to me like your activation of the products has failed.

Try a different browser (Internet Explorer or Firefox) to see if that lets you get access to new links.

Make sure that if you are using Vista/Win7, that you use the "Run as administrator" option (Right Click on the installer and select "Run as administrator" from the list that pops up).

IF FSX is installed in its default location, C:\Program Files or C:\Program Files (x86), AND you are using Vista/Win7, then you might need to run FSX as an administrator too.