I'm really sorry that you can't get it to work. :'(

If you are using Google Chrome to try and submit a ticket, it has problems with http://www.captainsim.com, so you would be better off using Internet Explorer or Firefox. Both of those work fine me.

To ask for a refund, go here: http://www.captainsim.com/support/refund.html. Don't use Chrome or it may have problems.

Mark