All of the tickets I have submitted, have been replied to.


Quote:

2. Email from Captain Sim is being blocked by a spam filter. a. Please check your 'Junk' ('Bulk', 'Spam' etc) folder to see if our messages are being filtered there. If you find them be sure to mark them as 'Not Junk' or 'Not Spam' to avoid this in the future. b. Also please add the following email addresses to your address book to ensure future delivery: • news@captainsim.com • support@captainsim.com • sales@captainsim.com c. Please test your mailbox spam filter in Your Profile d. If you do not receive our test messages please update\change email address in Your Profile to ensure future delivery. List of providers who usually have issues with receiving email from @captainsim.com: - rr.com - Orange (AKA orange.fr, wanadoo.fr, orangehome.co.uk etc) - bellsouth.net Sometimes email providers may popup with messages like: "Warning: This message may not be from whom it claims to be. Beware of following any links in it or of providing the sender with any personal information." In this case please double-check the message was actually sent by captainsim.com mail server.

Captain Sim have said that under certain circumstances, they are are seen as junk and removed by the email client. Maybe that is the case for you guys?

Mark