Copaman wrote on Jul 19^th, 2011 at 1:11pm:

Markoz wrote on Jul 19th, 2011 at 2:34am: but it is still stuck on an endless sound loop - still playing the gun sound. There is a fix for the sound problem (not just the one I copied from your post, but all of them). Submit a ticket and you will be able to get the fix for that. If you have a fix, why can't you give it to me? So, I have to somehow figure out how to enter a support ticket to fix a problem with a piece of software I just bought - but you can't just tell me how to fix it? Are we really going to play "I've got a secret"? Why isn't there anything in the documentation? Why isn't there a link to a patch? Why is it the first time I hear of this problem is here - and even then the answer is nebulous at best?

Because this issue does not appear at all systems, only at some of them. Mark was doing his best to help you, but it is not his obligation. Please keep up with rules of politeness here. Also please check Forum Rules  - this forum is not for technical support. If you want your report to be forwarded to development team for consideration please check-in to Your Profile then click Product Name > Customer Support > to submit a Ticket.