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General >> Hangar talks >> ORBX addon software
https://www.captainsim.org/forum/csf.pl?num=1301320788 Message started by Cappy on Mar 28th, 2011 at 1:59pm |
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Title: ORBX addon software Post by Cappy on Mar 28th, 2011 at 1:59pm
Just a friendly warning to anyone thinking of purchasing this software.
I had purchased many of their products in the past and I went to the Flightsim store today and noticed to my surprise that there is an update to YMML airport. I had purchased the original version 1 but it was very buggy and the performance was frankly appalling. So they updated the software to V2 to now give reasonable performance. They were selling it at the same price as the original ($32.50) which is fair except for the fact that if you own the original you are now paying $65 for one working airport. I purchased FSX gold for $50 as a comparison. So I sent an email to the flightsim store asking if there was a discount for V1 owners, I was told there wasn't but to contanct John Venema of ORBX to see what he could do. He proceeded to tell me that exisiting customers were sent emails offering the upgrade for $8.99 IIRC but I wouldn't get that discount and had to pay full price because I chose to IGNORE the emails in his words. Pardon me, but I didn't choose to ignore anything as I didn't receive any emails from him or anyone else to ignore. I had also informed him that I was a loyal customer who had purchased a few hudred dollars worth of his addons. Unfortunately that was met with an I don't care attitude. So any ORBX buyers please beware, once they have your money they don't care. I know Captainsim wouldn't treat us that way, if they have an update or patch it's free to download as always. I for one won't buy ORBX products any longer, there are alternatives. I don't like it when pirates like this take advantage of our goodwill as a community. They produce unusable software and expect us to pay twice to fix THEIR mistakes, it's not on! I gave him the chance to respond and make things right but he flatly refused and even worse was very condescending in his reply. Hence this thread. Money is not the issue here, I have plenty it's the way he treats his once loyal customers with contempt. |
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