So I've also to post here because the Support don't give another way.
I've opened a ticket but it was deleted with this statement:

Thank you for contacting Captain Sim Customer Support. Your Ticket has been reviewed but cancelled because the same question has been previously answered. If you wish to review the answer please Check-in at http://www.captainsim.com/support/- Click Product Name > Customer Support > Search KB > C > Search for KB# 182.

I mean of course I've read and followed all steps of KB# 182 but it doesn't help me. So I ask you Beachman how did you solved your problem?

I have the CS757 and CD767 installed and no CTD. Is just the CS727.