I just got your email that the help ticket was cancelled:Thank you for contacting Captain Sim Customer Support.
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<br />Your Ticket has been reviewed but cancelled because the same question has been previously answered.
<br />If you wish to review the answer please:
<br />- Check-in at <a href="http://www.captainsim.com/support/">http://www.captainsim.com/support/</a>;  
<br />- Click Product Name > Customer Support > Search KB > C > Search for KB# 31,589,592
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<br />The Captain Sim web site, Knowledge Base and Manuals contain hundreds of articles designed to answer the majority of the questions asked of our Customer Support. Please always be sure to search the web site, Knowledge Base and Manuals PRIOR TO submitting a request for assistance in order to ensure a timely resolution to your issue and avoid your Ticket cancellation.
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<br />PLEASE DO NOT RESPOND DIRECTLY TO THIS EMAIL. REPLIES WILL NOT BE PROCESSED.
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<br />Thank you,
<br />Captain Sim Customer Support
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I did all this per the kb file and a number of times without any luck. I emailed support and this is what I get back,a form letter to do what I have already done.