I do believe that CS Support is right on this one. Although I can't see the image, I suspect that you activation has failed!

Did you install the 757-200 Base Pack using the "Run as administrator" option? This is done by right clicking on the installer (csp751_4600.exe) and select Run as administrator from the list (2nd from the top).


It might also be worth using the Manual Offline Activation. This can often fix these activation problems.

Note: We probably can't see the image because we are not on your friend list on Facebook. :) Try adding the [ img ] [ /img ] (without the spaces) markers to the image link, so it might show up in the post.