If you cannot Check-in at http://www.captainsim.com/support/ and/or get NOROBOTS message instead of 6 digits Security Code:

1. Make sure you use valid Order Number.
Note:
- Flight1 Orders: If for any reason you have not received e-mail from Captain Sim, you can use an order number you received from Flight1: just add letters 'FL' to your Flight1 order number (12345 becomes FL12345) to install the product.
- SimMarket Orders: If for any reason you have not received e-mail from Captain Sim, you can use an order number you received from SimMarket: just add letters 'SM' to your SimMarket order number (12345 becomes SM12345) to install the product.
2. Make sure you use valid email
3. Make sure your do not type the following characters: ; : , # spaces / $ []{}_ -$%^&*()"'
4. Make sure your browser security level is not higher than MEDIUM-HIGH (Tools>Internet Options>Security)
5. Clean your browser cache (Tools>Internet Options>General)
6. Remove all captainsim.com cookies (Tools>Internet Options>Privacy>)
7. Make sure your browser accepts cookies from captainsim.com (Tools>Internet Options>Privacy>Sites>type www.captainsim.com>; Allow)

If the above does not help check your firewall settings.

If the above does not help and you are on Windows Vista you may need to override User Account Control features in Windows Vista.
Note: You will be altering OS security and Parental Controls when performing the steps below. Please be aware that if you follow these steps, you will need to contact Microsoft for further support.
Windows Vista User Account Control Step by Step Guide

If you check-in and instead of Profile Page see $CONTENT

Please fill in this form specifying the problem. Please also indicate your Order Number you are using to check in.

Back to Check-in page

Problems with ticket submission using Google Chrome
Please use Internet Explorer.