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Blank Instrument Panels (Read 169 times)
Tony767
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Blank Instrument Panels
Oct 5th, 2017 at 8:04am
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Hi. Running MS10 with FSX-Gold on brand new computer. FSX downloaded and running however the Captain Sim 767-300 base and expansion 767-200 I get missing instrument panels, CDU, Pedestal, IRS etc. Have tried reloading programs and need help.

  
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Markoz
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Location: Victoria, Australia
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Re: Blank Instrument Panels
Reply #1 - Oct 5th, 2017 at 2:32pm
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What has happened to you is a classic sign that your activation failed.

You need to do the following (specifically everything after If a regular reinstall does not fix your problem etc.) to fix the problem:

Q: How to reinstall a product?

A:
Quite a number of "issues" are caused by using an outdated version of a product. Prior to submitting a support request please make sure you have current version of a product.

To reinstall a product please perform the following steps in exact order:
Uninstall the product:
1. Go to Start> Programs> Captain Sim.
2. Select the product you wish to uninstall.
3. Click uninstall icon.

Install the product:
4. Make sure you have the latest version of the product
5. Run the product installer (the .exe file) and follow the prompts.
Please note: valid Order Number and Internet connection are required for installation/activation. Make sure you enter Order Number as is, without any spaces or characters before or after.

Please make sure you run the installation file as Administrator and that "User Account Control" is disabled (for Vista and Windows7), it limits admins ability to install programs. Also, make sure your antivirus and firewall software is disabled during installation.

If a regular reinstall does not fix your problem you can try to clean registry.
Please be careful and do it at your own risk!

How to clean Registry:
PLEASE NOTE: THE FOLLOWING ACTIONS WILL NOT HELP IF YOU HAVE ISSUES WITH 777 CAPTAIN, 727 CAPTAIN, 737 CAPTAIN AND 1011 CAPTAIN!

1. Uninstall the product
2. Go to Start> Run. Type: regedit, click OK.
3. Find the product entry in HKEY_LOCAL_MACHINE\SOFTWARE\CaptainSim\ (please note, for Windows 64bit versions it is HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CaptainSim\)
For example: HKEY_LOCAL_MACHINE\SOFTWARE\CaptainSim\C130XPRO
Make sure you are going to delete correct folder!
4. Delete the product entry folder.
5. Restart your computer.
6. Install the product.

If you still have issues and the above does not help we must admit your system configuration is a rare exception. You can try to install the product on another system or request a refund.

From: General / Download/Installation (QID 685)

Note. You might need to do the above for the 767-200, but seeing as it uses the same VC and instruments that are in the 767-300 Base Pack, test it after fixing the 767-300 to see if it has also fixed the 767-200. Wink
  

Mark Fletcher

i7 6700K @ 4.0GHz | Corsair H80i Liquid Cooling | 32GB DDR4 | 6GB GTX1060 Xtreme Gaming | 27" LCD Monitor | 1x2TB SSHD, 2x2TB HDD, 1x4TB HDD, 1x275GB SSD | Win 7 Pro 64 & Win 10 Pro 64
FSX, FSX-SE, & P3Dv1/v2/v3/v4
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Tony767
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Re: Blank Instrument Panels
Reply #2 - Oct 5th, 2017 at 7:35pm
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Thanks for the information...I followed your post
and after hours of "Trying everything" your suggestions worked and its fixed and flying with all panels displayed.
Thanks again  Smiley
  
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