If possible, I would opt for a review of the current forum limitations. Affecting new members, these folks have a really hard time reaching out for the user to user help and I would fear that quite some eventually give up, on the product/company.  

There is nothing worse than climbing the registration hurdles (captcha anyone?) while then being limited to using only existing threads or even running the risk of getting banned.

As a hopefully constructive suggestion, I would name the method of asking for the product code, once, to then instantly receive the rights to post in the corresponding forum sections. Third parties use codes too which can be verified. If this is too much to ask for, I shall point to other forums keeping spammers in check while not generating cases like the following.

As a recent example case of a spoiled customer, take this one. I do admit that I understand some of the (initial) reactions and I don't see how CS benefits from that kind of outcome as a company. http://forum.avsim.net/topic/456186-b777-climbs-extremely-slow

On that case. Can we help the guy please?  

Captain Sim 2 wrote on Nov 27^th, 2014 at 11:14pm:

Out of interest. How would you actually measure the impact this regulation has on legitimate customers looking for help?

Thanks for answering.

I think that the Technical Support Section (you mean the ticket system, right?) is the one triggering people to seek for user to user help. At least that's what I get from checking other forums and reading people's reports.

Quote:

Agreed. Hence my concerns on people being unable to find this very help due to the way CS considers everyone a bot. This starts with the captcha and doesn't end when a new user is trying to post, while then running into the limitations.

Since other forums successfully handle the bot/spam case and allow their users to find help, I considered this thread a heads-up.. for you. 


To add, since introducing the new bot/spam measures, the CS forums literally went silent. This lead me to ask how one gauges the impact since I feared (still do) that this silence is regarded as "see? No complains!" as opposed to wondering about the causes.

Yes you are SO right. That is why after many years experience of dealing with spammers we found what we consider the most effective way of doing it. Thank you all for understanding.

Thank you!
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